1. Returns
Returns are accepted only for verified damaged, defective, or incorrect products. Requests must be raised within 48 hours of delivery with product photos and an unboxing video, where available.

In case of change of mind, size issues, reverse pickup fee – 120₹ will be deducted from the final refund amount.

Exchanges
Exchanges are subject to approval and stock availability. Products must be unused, unworn, and returned with original packaging and tags. For approved preference-based exchanges, applicable shipping charges will be borne by the customer.

 Reverse Shipping
Bell Silver does not offer free reverse pickup for customer-requested exchanges. For verified defective, damaged, or incorrectly delivered products, return shipping arrangements will be borne by Bell silver after fully eximnation of product, once it reaches our warehouse.

Non-Returnable Products
Used, worn, altered, or customer-damaged jewellery is not eligible for return or exchange, except where required by law.

Refunds
Refunds are processed only for approved claims and, where applicable, to the original payment method within 7–10 business days of approval. Shipping charges are non-refundable unless required by law.

1. How to Request
Contact Bell Silver within 48 hours of delivery with your order number, reason for the request, and supporting photos or video. Please obtain approval before sending any product back.

Policy Updates

Bell Silver reserves the right to update this policy from time to time. The policy applicable to an order will be determined in accordance with the terms disclosed at the time of purchase and applicable law.

Our commitment: We aim to resolve genuine product issues fairly while maintaining a transparent and sustainable shopping experience for every Bell Silver customer.

Note: All requests are subject to verification and applicable consumer-protection laws.